AAI civil aviation minister requests improvement of facilities at Amritsar airport

Tribune News Service

Amritsar, May 22nd

Fly Amritsar Initiative (FAI), an organisation that has been vocal on development issues at Amritsar’s Sri Guru Ram Dass International (SGRDI) airport, has highlighted several issues plaguing travellers. FAI’s global convener Sameep Singh Gamtala, in a letter to Civil Aviation Minister Jyotiraditya Scindia and Airports Authority of India (AAI) Chairman Sanjeev Kumar, urged the ministry and AAI along with Director General AVM Yogesh Kamra to take immediate action to address the concerns and prioritise passenger safety, comfort and convenience.

“With the number of passengers exceeding 10,000 per day and expected to reach 3 million in 2023-24, SGRDI’s current terminal building is undergoing immediate adaptation to accommodate the increasing number of flights and passengers. Expansion is required; long lines at checkpoints including terminal entrances, The shortage is causing significant delays for passengers,” Kamra said.

They had time and again requested the airport local management to open multiple departure gates to ease long queues and improve passenger flow towards the terminal building. “Several people, including travellers, have contacted us to say that airport staff are demanding tips/cash at the entry/exit gates, inside the washrooms, near the boarding gates and in the parking/arrival areas, which amounts to harassment. Overcharging by parking operators and a dysfunctional FASTag system have increased travellers’ dissatisfaction in the recent past,” he added.

The FAI has previously raised issues such as the development of multi-storey car parks and revitalisation of boarding and disembarking areas.

A major concern remains that despite good transport links and frequent domestic and international flights, the airport is yet to offer air cargo services, which are crucial for regional commerce. Other issues that need immediate attention include slow x-rays, security and immigration processes, presence of birds, rodents and mosquitoes, water ingress, cleanliness of water and toilet facilities, and early implementation of self-baggage drop and Digi Yatra technology at the airport.

In anticipation of further growth in airport ridership, FAI has requested the Minister’s Office to He asked them to get in touch with the Punjab government.

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